bf77 fuse Privacy Policy

1 Information Collection

bf77 fuse collects the types of information described below to provide its services, ensure security, and improve the user experience.

1.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account on our platform, make a deposit, make a withdrawal, or contact our support service. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment details such as bKash, Nagad, Rocket, or Upay numbers
• Account password (stored in encrypted form)

1.2 Automatically Collected Information

When you use our platform, our system automatically collects certain technical information. This information is not used to identify individuals — rather, it helps ensure service quality and supports security monitoring:

• Device type, operating system, and browser version
• IP address and approximate location information
• Session duration and browsing activity
• Cookie and local storage data
• Log files and crash reports

1.3 Information Received from Third Parties

When required for identity verification, fraud prevention, or payment processing, we may sometimes verify information with trusted third-party service providers. The use of such information is always limited to the scope of this Policy.

2 Purpose of Using Information

bf77 fuse uses collected information only for specific and lawful purposes. Your information is not used beyond the reasons described below:

• Account management and verification: For registration, login, and confirming identity.
• Processing financial transactions: For managing deposits, withdrawals, and bonus payments.
• Customer support: To resolve your questions or complaints. Our support team provides service in Bengali and English via 24/7 live chat and email.
• Security and fraud prevention: To prevent unauthorized access, account hacking, or cheating.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: Data-based review to improve platform functionality and the user experience.
• Relevant communications: To inform you about important updates, transaction confirmation messages, or offers — in accordance with your consent.

3 Data Protection and Security

bf77 fuse follows industry-standard technology and practices to ensure the protection of your information. The key components of our security measures are:

3.1 Encryption Technology

All data exchanged between our platform and your browser is encrypted using SSL (Secure Socket Layer) technology. This prevents any third party from reading or modifying information in transit.

3.2 Password Protection

Your password is never stored in plain readable form. We store passwords using industry-standard hashing algorithms. No employee of ours can view your password.

3.3 Access Control

Your personal information can only be accessed by employees who need it for their work — and always under strict confidentiality conditions. Internal data access is reviewed regularly.

3.4 Acknowledgment of Limitations

We take all reasonable steps to ensure security, but it is not possible to guarantee 100% security when transmitting information over the internet. If you notice any unusual activity, please notify our support team immediately.

4 Disclosure of Information and Third Parties

bf77 fuse does not sell, rent, or exchange your personal information for commercial purposes. Information may be disclosed in a limited way in the specific circumstances below:

• Service provider partners: Trusted third parties for payment processing, identity verification, or managing technical infrastructure — who are bound by strict confidentiality agreements.
• Legal authorities: In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation.
• Fraud prevention: With relevant authorities in the interest of preventing serious fraud or illegal activity.
• Business transfer: In the event of a company merger or acquisition, where the new operator will also be bound to follow this privacy policy.

Outside the above circumstances, your information is not shared with any external party without your explicit consent.

5 Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help remember your session, save preferences, and analyze usage patterns.

5.1 Types of Cookies

• Essential cookies: Necessary for login sessions, security tokens, and core platform functionality.
• Functional cookies: To remember your language preference, display settings, and other personalized settings.
• Analytics cookies: To review platform usage and improve services — this information is used in aggregate, not individually.

5.2 Cookie Management

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some core platform features to not work properly.

6 Data Retention Period

Your information is retained for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable laws and regulations. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for at least five years after an account is closed.
• Identity verification documents are kept for the period specified by legal requirements.
• Log files and analytics data are generally deleted within 90 days.

Once the specified period has passed, information is securely deleted or anonymized so that individuals can no longer be identified.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, information that must be retained due to legal obligations is not covered by this.
• Restricting processing: In certain cases you may request that the use of your information be restricted.
• Withdrawal of consent: You may withdraw consent previously given for marketing or optional communications at any time.

Our responsible gaming guidelines contain more detailed information on your safety and protection, which is related to your rights.

8 Protection of Minors' Information

All services of bf77 fuse are for persons aged 21 and above only. We do not knowingly collect information from any minor. An age verification process is carried out at the time of registration.

If we learn that a minor's information has accidentally come to us, it will be deleted immediately and the associated account will be closed. If you have any information regarding this, please notify our support team.

9 International Data Transfers

Our servers and service providers may be located in various countries. If your information needs to be transferred outside Bangladesh, this will only be done when adequate data protection measures can be ensured in the destination country or with the relevant party. The standards of this Policy are always maintained, wherever information is processed.

10 Changes to the Policy

We may update this privacy policy from time to time. If there are significant changes, we will notify you by email or through the platform. The date of each update will be noted at the top of the page.

Continued use of the platform after changes will be taken as your consent to the revised policy. We therefore encourage you to check this page regularly. For more details about using our platform, read about us — there you will find a description of our goals and services.

11 Contact

If you have any questions, complaints, or requests regarding your information or this privacy policy, please contact our support team. We are available 24/7 in Bengali and English.